Frequently Asked Questions
How to order?
For local deliveries and mail orders;
- Text (437) 833 8567 OR send an email to WiserBudTO@gmail.com
- To verify your age, send us a photo of your driver's licence.
- Send us the complete address for delivery
- Order details. Let us know what you would like!
Is there a minimum order?
Yes, we have minimum purchase order of $50.
what are the payment options?
We accept cash and E-transfers.
For E-transfers, once an order has been placed, please send an e-transfer as soon as possible, as sometimes e-transfers can be delayed which may impact delivery times.
For cash payments, our team may contact you after your order is placed to verify your identification. For large amount orders, we may ask that you send a partial amount via e-transfer.
How do I know if I will get my package after I send an e-transfer?
Wiser Bud is a reputable and reliable delivery service. Our support team is in contact with you throughout the entire process - from the moment you place the order to when the driver arrives. We also keep you up to date on when the driver is dispatched, estimated time of arrival and provide real time status updates.
Can I send an e-transfer when my package arrives?
Unfortunately due to the nature of e-transfer payments, we are unable to accommodate this request. It is not efficient for our drivers making deliveries. They have a small window of wait time upon arrival and can not wait for payments to clear on the spot.
i am not comfortable sending my driver's licence. can i still order?
Yes, you can! We understand your dilemma and are pleased to inform you that you can cover or cross out any information on your card that you are not comfortable with sharing. We only ask that you show us your name, photo and date of birth.
Can I change or add to my order after it has been placed?
Yes, most definitely! Please contact us immediately if there any changes you would like to make.
What if I need to change the delivery time after I've ordered?
No problem. Please let us know as soon as possible and we will try our best to accommodate your request for another time or day.
What if I'm not available to receive my delivery?
If you are not present to receive your package, the courier will wait up to 10 minutes before leaving to make other deliveries. We will re-schedule a later time when you are available. Additional delivery charges may apply.
i am not able to come meet the driver. Will you bring it to my door?
If you are not available to meet our driver please consider our mail option at checkout. We provide Express Shipping on all orders and orders placed before 3pm will typically arrive the next day! However, there may be delays due to the CO-VID19 pandemic.
i received the wrong item. what happens now?
Please contact us immediately and we will arrange to have the correct item sent out as soon as possible.
i'm unhappy with my order. i would like to return it. what is your return policy?
We are always disappointed to hear when any customer of ours is not happy. However, for safety and hygienic reasons, our policy is that all sales are considered to be final.
There are four exceptions to this policy:
- Damaged products (expired, mouldy)
- Defective products (example: damaged by the delivery company while in transit)
- Products shipped in error (incorrect product shipped, over/under shipment, product not received)
- Recalled products
If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a return and/or exchange. For products shipped in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned.
Please submit your request for a return within 24 hours of the delivery date and time. Contact one of our Customer Service Representatives by text message at (437) 833-8567 Monday to Friday 10am to 10pm. Once we determine that your product is eligible for return and/or exchange, it will be processed the following business day.